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Basic Image generated by Ideogram AI. Text added by me. |
Yesterday I had my second person visit with the elderly client in Vancouver who is trying to learn Windows 10 on their laptop. If you will recall, during the first visit it became apparent that the laptops trackpad would not work for them. He kept putting two fingers on the pad no matter what. I would correct him and for a few moments he would be fine but ultimately his hand would relax a bit and the other figure would get close enough to the trackpad that the on-screen pointer began to do all sorts of things. If you want to know more you can read the first article in this series here and it has its own accompanying video.
I thought about this for a while and it is suggested that we try a mouse the next time I visited. I really didn't feel certain that this would solve the problem. We weren't that lucky... A couple of interesting issues arose. Have you ever considered how smooth and uniform a modern physical computer mouse is, not to mention how little haptic feedback there is? Yes, I know that the user should be focused on the screen and and therefore be able to connect the actions of the hand what is happening in front of them. But if it is a new device or for whatever reason a person is focused on in this case a physical mouse they may not see the small changes. Or hear the soft click. This was the case so I try to make things a little more obvious by putting a little bit of tape on the left mouse button just to make the texture feel a little different. That did help a bit. He was able to click on a few items on the Windows desktop. I could tell however it was taking most of his concentration. The other thing was he would often try too hard and in the process either move the mouse off the target on the screen or accidentally touch the scroll wheel.
We kept that this for about an hour. Patiently trying to do various things like closing a window, opening a window, maximizing it, etc. . They are very determined to learn this computer and I really commend them for that. Just going through this very repetitive right and left clicking of objects over and over again is a testament to their patientce.
Up until doing this yesterday I never really thought about how social the movements are when using modern devices. Think about it, when you tap something on a screen it's a very gentle quick movement and there is very little physical feedback. Personally one of the things that drives me crazy on a phone is that for me I have to look at the numbers otherwise my own fingers stray off. This is actually quite new. 20 years ago, everything was for the most part mechanical in some fashion. The first cell phones, which weighed a ton by the way, and physical pushbuttons . I had one of the early Motorola "grey bricks" (The Motorola DynaTAC) after 20 minutes of holding that to your ear, your arm would begin to ache. It was also very expensive I think around $0.60-$0.75 a minute. But the bizarre thing was if you made a long-distance call those prices were governed by agreements outside of your carrier. It was actually cheaper for me in Vancouver to phone Toronto and it was to make a local call...
Anyway, back to the topic at hand. I have been racking my brain on how to best proceed. Then a friend of mine told me that they have seen people in care facilities using mice that are especially designed with the buttons a few centimetres apart so you have to use your whole hand. I'm going to try to track one down and either borrow it or at least find out more.
If we can get around the mouse problem I think my elderly friend will actually be able to benefit from the laptop. Right now the plan is to go out every weekend and I will print up some posters indicating some of the stuff we've covered. He says that would be very helpful and so that is what I'm going to do.
So stay tuned for next weekend and part three of our adventure!
Take care Patrick
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